Privacy Policy
1. What data may we collect?
1.1 We never collect any personal information that can identify you without your prior consent.
1.2 In some cases, we require you to go through a “get to know your customer” process and ask you to provide proof of identity. This data may include full name, date of birth, nationality, place of birth, age, telephone number and address.
1.3 We also collect your email details and information provided to customer service when assisting you with any services.
1.4 When you use our services, we collect tracking information from third party services. This data may include date and time, device type, operating system, browser type and IP address.
2. How will we use your personal data?
We collect your personal data in order to provide you with a secure and enhanced experience on our website. We may use the collected data in the following ways.
2.1 We keep the data until the necessary legal obligations have been met and the purposes set out in this policy have been achieved.
2.2 We collect personal information from you to provide you with a secure and enhanced experience on our website. We may use the data collected in the following ways.
2.3 To comply with the law and legal terms and conditions.
2.4 To prevent fraudulent activities such as money laundering and scams.
2.5 To send emails about updates to the service and collect feedback.
3. How do we store your data?
3.1 We retain data until the necessary legal obligations have been met and the purposes set out in this policy have been achieved.
3.2 You have the right to request the deletion of your personal data and we may do so to the extent permitted by law.
4. Cookie Policy
4.1 A cookie is a small piece of data that is sent from our website to you and is stored on your computer and browser.
4.2 We use cookies to collect data about how you use our website. We collect them to remember your device, browser and your interests when you use our services. Tracking and analyzing this information helps us to develop and improve our services to provide a better user experience.
4.3 At any time you can manage cookies in your web browser and delete them if necessary. You can also disable cookies in your browser settings, however we cannot guarantee you that you will be able to use our services unhindered.
5. Third Parties
5.1 We may share your personal information with third party services to verify your identity or documents to prevent any fraudulent activity.
5.2 We may share your personal information with financial institutions that we partner with to provide you with exchange services.
5.3 We may share your information with government and regulatory agencies, law enforcement agencies upon request.
6. Privacy policies of other websites
6.1 Our website contains links to other websites, clicking on which will take you to those websites. You should familiarize yourself with the privacy policies of the respective sites, and this privacy policy applies only to our site.
7. Your data protection rights
We would like to ensure that you are fully aware of your data protection rights. You have the following rights:
7.1 You have the right to request that we provide you with copies of your personal data that we have collected.
7.2 You have the right to require us to correct any information that you believe is incorrect.
7.3 In certain circumstances, you have the right to ask us to erase your personal data. In such cases, the data will be erased to the extent permitted by law.
7.4 You have the right to ask us to restrict the processing of your personal data under certain conditions. In such cases, we will still be able to store your personal information but will not process it in the future.
7.5 You have the right to object to the processing of your personal data under certain conditions.
7.6 You have the right to ask us to transfer your personal data held by us to another organization or directly to you, under certain conditions.
7.7 You also have the right to lodge a complaint with a supervisory authority.
8. Changes to our privacy policy
8.1 We continually review our privacy policy and may make any changes to it without notice. We strongly encourage you to review the privacy policy periodically to keep up to date with any changes we have made. By using the services, you accept and agree to the Policy and Terms of Use.
9. How do I get in touch with us?
9.1 If you have any questions about our privacy policy, please email us at [email protected].